U.S. Postal Service: Congressional Action is Essential to Enable a Sustainable Business Model, Report to Congressional Requesters [open pdf - 7MB]
From the Document: "An independent establishment of the executive branch, USPS [U.S. Postal Service] is required to provide prompt, reliable, and efficient services to the public. While USPS is to be self-sustaining, it lost about $78 billion from fiscal years 2007 through 2019 due primarily to declining mail volumes and increased costs. Given USPS's poor financial condition, in 2009 GAO [Government Accountability Office] identified USPS's financial viability as a high-risk area, a designation it retains today. GAO was asked to explore issues related the transformation of USPS and potential implications for stakeholders. This report (1) examines major challenges facing USPS, (2) identifies how selected domestic businesses and foreign posts reportedly have addressed serious challenges, (3) examines critical foundational elements of USPS's current business model, and (4) identifies key previously issued GAO matters for congressional consideration regarding USPS and actions taken in response."
Government Accountability Office: http://www.gao.gov/