COVID-19: Guidelines for Communicating About Coronavirus Disease 2019   [open pdf - 0B]

From the Introduction: "The outbreak of coronavirus 2019 disease (COVID-19) in Hubei, China, and the introduction of the virus into the Region of the Americas highlight the urgent need for clear, concise and consistent communication. Risk communication encompasses all the basics of health communication but differs in the need for speed and reliance on trust. At times of crisis, leaders are called on to provide a quick, sensitive and trustworthy response. The public wants to know what you know, what you are doing about it and what they can or should do. [...] In an ideal situation, there would be time to plan, setting up a communication strategy and an action guide. But times such as these require immediate skills to communicate with the public. Risk communication is an integral component of public health risk management and a core capacity under the International Health Regulations. [This document provides] some suggestions, principles and templates to guide you through."

Pan American Health Organization
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Pan American Health Organization: https://www.paho.org/
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