Department of Homeland Security: Employee Morale Survey Scores Highlight Progress and Continued Challenges, Statement of Chris Currie Director, Homeland Security and Justice, Testimony Before the Subcommittee on Oversight, Management, and Accountability, Committee on Homeland Security, House of Representatives   [open pdf - 238KB]

From the GAO [Government Accountability Office] Highlights: "DHS is the third-largest cabinet-level department in the federal government, employing more than 240,000 staff in a broad range of jobs, including countering terrorism and homeland security threats, providing aviation and border security, emergency response, cybersecurity, and critical infrastructure protection. Since it began operations in 2003, DHS has faced challenges with low employee morale and engagement. [...] This statement addresses our past and ongoing work monitoring human capital management and employee morale at DHS and select work on employee engagement across the government. This statement is based on products GAO issued from September 2012 through May 2019 as well as GAO's ongoing efforts to monitor employee morale at DHS as part of GAO's highrisk work. For these products, GAO analyzed DHS strategies and other documents related to DHS's efforts to address its high-risk areas, interviewed DHS officials, conducted analyses of FEVS [Federal Employee Viewpoint Survey] data, and interviewed officials from other federal agencies that achieved high employee engagement scores, among other things."

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