VA Vocational Rehabilitation and Employment: Additional Assessment Could Enhance Consistency Among Counselors, Report to Congressional Requesters [open pdf - 1MB]
From the Highlights: "VA's [Department of Veterans Affairs] VR&E [Vocational Rehabilitation and Employment] program helps veterans with service-connected disabilities obtain and maintain suitable employment. VR&E participants work with vocational counselors to develop career goals and employment plans. [...] This report examines (1) the factors that vocational counselors considered when developing VR&E participants' plans and how consistently they applied those factors, and (2) the extent to which VA trains and monitors vocational counselors to ensure a consistent, high-quality approach to helping veterans develop plans."
Government Accountability Office: https://www.gao.gov/