From the Executive Summary: "Federal agencies depend on relevant, substantive information from a wide variety of parties to assist them in developing and updating federal regulations. This information includes comments submitted by members of the public, businesses, non-profit organizations, and academics. This process, known as 'notice-and-comment rulemaking,' transitioned from paper to the internet in the early 2000s. As a result, the public has more opportunity than ever to engage in the federal rulemaking process by reviewing electronic regulatory dockets and submitting comments through portals like Regulations.gov and the Federal Communications Commission's ('FCC') Electronic Comment Filing System ('ECFS'). [...] After the FCC received nearly 24 million comments in the course of just one rulemaking proceeding in 2017 and its website crashed due to the volume of comments submitted simultaneously, the Subcommittee initiated a review of federal commenting systems to understand their flaws and develop recommendations to improve them."
U.S. Senator for Ohio, Rob Portman: https://www.portman.senate.gov/