Veterans Affairs: Sustained Leadership Attention Needed to Address Long-Standing Workforce Problems, Statement of Robert Goldenkoff, Director, Strategic Issues, Testimony Before the Committee on Veterans' Affairs, House of Representatives [open pdf - 1MB]
From the Highlights: "VA [Department of Veterans Affairs] operates one of the largest health care delivery systems in the nation and provides billions of dollars in benefits and services to veterans and their families. However, VA faces serious and long-standing problems with management challenges and veterans' access to health care and disability benefits. These issues contributed to GAO's [Government Accountability Office] decision to list several areas involving VA on GAO's High-Risk List, including managing acquisitions, managing risk and improving veterans' health care, and improving and modernizing VA's disability programs. This testimony discusses (1) human capital challenges facing VA and its components, (2) GAO recommendations addressing some of those challenges, and (3) how those challenges are related to a broader set of government-wide human capital problems."
Government Accountability Office: https://www.gao.gov/