Veterans Health Care: Opportunities Remain to Improve Appointment Scheduling Within VA and Through Community Care, Statement of Debra A. Draper, Director, Health Care, Testimony Before the Committee on Veteran' Affairs, House of Representatives [open pdf - 2MB]
From the Highlights: "The majority of veterans utilizing VA [Department of Veterans Affairs] health care services receive care in VA-operated medical facilities, including 172 VA medical centers and more than 1,000 outpatient facilities. For nearly 20 years, GAO [Government Accountability Office] has reported on the challenges VA medical facilities have faced providing health care services in a timely manner. When veterans face wait times at VA medical facilities, they may be able to receive services from VA's community care programs, which VA estimates will be 19 percent of its $86.5 billion in health care obligations in fiscal year 2020. This testimony focuses on GAO's large body of work on veterans' access to care and the status of VA's efforts to address GAO's recommendations, including those from GAO's June 2018 report on VA's community care programs and from GAO's December 2012 report on VA's scheduling of timely medical appointments that VA has provided information on through July 2019. It also includes preliminary observations on related ongoing work."
Government Accountability Office: http://www.gao.gov/