Voices of First Responders -- Identifying Public Safety Communication Problems, Findings from User-Centered Interviews, Phase 1, Volume 1   [open pdf - 1MB]

From the Abstract: "The public safety community is in the process of transitioning from the use of land mobile radios (LMR) to a technology ecosystem including a variety of broadband data sharing platforms. Successful deployment and adoption of new communication technology relies on efficient and effective user interfaces based on a clear understanding of first responder needs, requirements and contexts of use. This project employs a two-phased data collection approach for an in-depth look at the population of first responders, along with their work environment, their tasks, and their communication needs. This report documents the data collection of Phase 1 and the resulting data analysis. Phase 1, the qualitative component, focuses on interviews with approximately 200 first responders (law enforcement, fire fighters, emergency medical services, communications/dispatch) across the country. The results include user needs and requirements expressed by first responders. These needs and requirements have been organized into five categories of technology opportunities. Further analysis identified six user-centered design guidelines for technology development. Finally, the importance the role of trust plays in first responders' adoption and use of communication technology is presented."

Report Number:
NISTIR 8216; National Institute of Standards and Technology Interagency/Internal Report 8216
Public Domain
Retrieved From:
National Institute of Standards and Technology: https://www.nist.gov/
Media Type:
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