Department of Homeland Security: USCIS Service Center Operations (Fiscal Year 2016 Report to Congress) [open pdf - 457KB]
"This report responds to the Senate requirement to provide additional information on the cost of USCIS [U.S. Citizenship and Immigration Services] Service Center operations and the plan to meet the projected demands of immigration benefits and other requests that are processed at the five USCIS Service Centers. As requested, the report includes data for FY 2016 on pending immigration benefits and other requests at each Service Center by request type. At the end of FY 2016, more than 625,000 cases were outside of the established processing time goals at the Service Centers that comprised the case processing backlog. This report describes the steps that the USCIS Service Center Operations (SCOPS) Directorate, which manages the Service Centers, is taking to address the growth in backlog cases. These steps include a careful and comprehensive analysis of the optimal short- to long-term remedies considered viable in light of increased workloads and backlogs. First, SCOPS has strengthened and expanded its efforts to identify specific work to be transferred among the Service Centers to optimize available processing capacity while also providing overtime funding to increase operating capacity. Second, SCOPS assessed the costs of increasing processing capacity at the Service Centers by identifying the projected overtime costs and the cost associated with achieving full employment at the authorized staffing level established for each center. In addition, USCIS carefully is reviewing the staffing assigned to each of the Service Centers, as well as the overall staffing structure across the Service Centers, to determine where the most efficiency can be gained by increasing staffing allocations."
U.S. Department of Homeland Security: http://www.dhs.gov/