Best Practices for Mail Screening and Handling Processes: A Guide for the Public and Private Sectors, 1st Edition [September 27, 2012] [open pdf - 873KB]
"The Best Practices for Mail Screening and Handling guide is designed to provide mail center managers, their supervisors, and an organization's security personnel a framework for understanding and mitigating risks posed to the organization by the mail and packages it receives and delivers on a daily basis. A wide range of potential threats can be introduced into an organization by way of the mail center. Threats that involve chemical, biological, radiological, nuclear, or explosive substances (CBRNE) are both dangerous and disruptive. [...]The mail center screening and handling processes must be able to identify threats and hoaxes and eliminate or mitigate the risk they pose to the organization, its employees, and daily operations. This guide provides an introduction to and understanding of the most efficient and effective processes and procedures to handle and screen mail entering an organization's mail processing facilities. There is no single set of 'best practices' that is applicable to all mail centers. However, there are a number of factors that help determine both the type of mail screening facility that is required and the range of screening procedures that should be implemented by the mail center manager. The purpose of this guide is to help mail center managers understand these factors and evaluate them in terms of their specific operational requirements."
Department of Homeland Security: http://www.dhs.gov/