"The Office of the Citizenship and Immigration Services Ombudsman's (Ombudsman) 2016 Annual Report contains: [1. ]An overview of the Ombudsman's mission and services; [2.] A review of U.S. Citizenship and Immigration Services (USCIS) programmatic and policy challenges during this reporting period; and [3.] A detailed discussion of pervasive and serious problems, recommendations, and best practices in humanitarian, employment, and family areas, as well as customer service and integrity."
Department of Homeland Security: https://www.dhs.gov/