ABSTRACT

TSA's Adjudication Resources Are Inadequate to Meet TSA PreCheck Enrollment Goals   [open pdf - 2MB]

"In 2015 and 2016, TSA significantly ramped up its TSA PreCheck marketing campaign. In addition, TSA and its enrollment services contractor expanded the number of enrollment centers, increased staff, and extended hours of operation. However, TSA did not allocate additional resources or staff to the Adjudication Center tasked with manually processing about 26 percent of TSA PreCheck Application Program applications. To make matters worse, in June 2016, TSA PreCheck applications surged, leaving the Adjudication Center overwhelmed with applications to manually process. As the application queue grew, TSA brought on detailees from other Federal agencies to assist with adjudications part time, but they did not have a significant impact. Further, the Adjudication Center relies on a manual caseload assignment and reporting process, which is inefficient for the volume of TSA PreCheck applications needing adjudication. In summary, TSA developed a strategy to meet its ambitious goal of expanding TSA PreCheck to 25 million air travelers by the end of 2019 that focused on the front-end application phase of enrollment, but did not adequately plan for the anticipated influx of applications to the Adjudication Center at the back end."

Report Number:
Department of Homeland Security, Office of Inspector General, Report No. OIG-18-27
Publisher:
Date:
2017-12-05
Copyright:
Public Domain
Retrieved From:
U.S. Department of Homeland Security Office of Inspector General: https://www.oig.dhs.gov/
Format:
pdf
Media Type:
application/pdf
URL:
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