Information Technology: Management Attention is Needed to Successfully Modernize Tax Processing Systems, Statement of David A. Powner, Director Information Technology Management Issues, Testimony Before the Subcommittee on Oversight, Committee on Ways and Means, House of Representatives   [open pdf - 277KB]

"The IRS [Internal Revenue Service], a bureau of the Department of the Treasury, relies extensively on IT [information technology] to annually collect more than $3 trillion in taxes, distribute more than $400 billion in refunds, and carry out its mission of providing service to America's taxpayers in meeting their tax obligations. For fiscal year 2016, IRS expended approximately $2.7 billion for IT investments, 70 percent of which was allocated for operational systems. GAO [Government Accountability Office] has long reported that the effective and efficient management of IT acquisitions and operational investments has been a challenge in the federal government. Accordingly, in February 2015, GAO introduced a new government-wide high-risk area, Improving the Management of IT Acquisitions and Operations. GAO has also reported on challenges IRS has faced in managing its IT acquisitions and operations, and identified opportunities for IRS to improve the management of these investments. In light of these challenges, GAO was asked to testify about IT management at IRS. To do so, GAO summarized its prior work regarding IRS's IT management, including the agency's management of operational, or legacy, IT systems."

Report Number:GAO-18-153T
Author:Powner, David A.
Publisher:United States. Government Accountability Office
Copyright:Public Domain
Retrieved From:Government Accountability Office: http://www.gao.gov/
Media Type:application/pdf
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