Development of a Strategy for Conflict Management During Fire/EMS Department Amalgamation [open pdf - 145KB]
"The purpose of this research was to develop a strategy for the management of conflict between Fire and EMS personnel in the Edmonton Emergency Response Department. The research was undertaken employing both an historical research methodology and an action research methodology. Document analysis and interviews were used to gain an understanding of the premerger motives. Management literature on amalgamation (mergers and acquisitions) and on theories of conflict management was examined in order to develop an organizational strategy to provide direction in the development of a specific set of guidelines or tools that may be used by managers to resolve or diffuse situations where conflict negatively affected organizational performance."
National Fire Academy: https://nfa.usfa.fema.gov/