"Concerns over radio channel overloading prompted the Providence Fire Department to obtain additional radio channels to supplement the existing single channel. The problem prompting this research was that the dispatch office was not staffed to monitor the use of additional channels. As a result, concerns were raised about the safety of operational personnel if the additional channels were not monitored by dispatchers. The purpose of this research was to develop a plan to implement the additional channels. The evaluative research method was used. The research questions were: 1. Is the existing single radio channel used by the Providence Fire Department adequate given the volume of radio traffic that the system is expected to handle? 2. Are there documented cases of firefighters being killed or injured where the fact that radio channels were too busy with other traffic was found to be a contributing factor? 3. Are there documented cases of firefighters being killed or injured where the lack of monitoring of the radio channel by dispatch personnel was found to be a contributing factor? 4. Do most fire departments that use multiple radio channels have dispatchers monitor all channels being used? 5. What procedures do fire departments that use unmonitored fireground channels use so that critical messages are properly transmitted, received, acknowledged and acted upon?"
National Fire Academy: https://nfa.usfa.fema.gov/