Telecommunications: Agencies Need to Apply Transition Planning Practices to Reduce Potential Delays and Added Costs, Report to Congressional Requesters [open pdf - 3MB]
"GSA [General Services Administration] is responsible for contracts providing telecommunications services for federal agencies. Transitions involving previous contracts faced significant delays resulting in increased costs. Because GSA's current telecommunications program, Networx, expires in May 2020, planning for the next transition has begun. GAO [Government Accountability Office] was asked to review preparations for the transition. This report addresses the extent to which (1) GSA's plans and guidance to agencies incorporate lessons learned from prior transitions, and (2) agencies are following established planning practices in their transitions. In performing this work, GAO analyzed GSA lessons learned and transition guidance. GAO also selected five agencies--USDA [U.S. Department of Agriculture], DOL [U.S. Department of Labor], DOT [U.S. Department of Transportation], SEC [Securities and Exchange Commission], and SSA [Social Security Administration]--based on size, structure, and Networx spending. GAO then reviewed the agencies' documentation to determine how they followed five planning practices identified in previous GAO reports. GAO Recommends GAO recommends that GSA disseminate guidance that includes all agency-directed lessons learned. In addition, GAO recommends that USDA, DOL, DOT, SEC, and SSA complete adoption of the planning practices to avoid schedule delays and unnecessary costs. Five agencies agreed with all of our recommendations. SSA agreed with two recommendations, partially disagreed with one, disagreed with two, and provided updated information. GAO stands by the recommendations, as discussed in the report, and revised the report based on SSA's new information"
Government Accountability Office: http://www.gao.gov/