Can Public Diplomacy Survive the Internet?: Bots, Echo Chambers, and Disinformation [open pdf - 6MB]
"Scientific progress continues to accelerate, and while we've witnessed a revolution in communication technologies in the past ten years, what proceeds in the next ten years may be far more transformative. It may also be extremely disruptive, challenging long held conventions behind public diplomacy (PD) programs and strategies. In order to think carefully about PD in this ever and rapidly changing communications space, the Advisory Commission on Public Diplomacy (ACPD) convened a group of private sector, government, and academic experts at Stanford University's Hoover Institution to discuss the latest trends in research on strategic communication in digital spaces. The results of that workshop, refined by a number of follow-on interviews and discussions, are included in this report. I encourage you to read each of the fourteen essays that follow, which are divided into three thematic sections: Digital's Dark Side, Disinformation, and Narratives."
Department of State: https://www.state.gov