Executive Order 12862: Setting Customer Service Standards   [open pdf - 12KB]

Alternate Title: EO 12862: Setting Customer Service Standards

"Putting people first means ensuring that the Federal Government provides the highest quality service possible to the American people. Public officials must embark upon a revolution within the Federal Government to change the way it does business. This will require continual reform of the executive branch's management practices and operations to provide service to the public that matches or exceeds the best service available in the private sector. NOW, THEREFORE, to establish and implement customer service standards to guide the operations of the executive branch, and by the authority vested in me as President by the Constitution and the laws of the United States, it is hereby ordered: Section 1. 'Customer Service Standards'. In order to carry out the principles of the National Performance Review, the Federal Government must be customer-driven. The standard of quality for services provided to the public shall be: Customer service equal to the best in business. For the purposes of this order, 'customer' shall mean an individual or entity who is directly served by a department or agency. 'Best in business' shall mean the highest quality of service delivered to customers by private organizations providing a comparable or analogous service." The document continues by listing four additional sections within the executive order.

Report Number:
Executive Order 12862; EO 12862
Public Domain
Retrieved From:
Federal Register: http://www.gpo.gov/fdsys/browse/collection.action?collectionCode=FR
Media Type:
Federal Register (September 11, 1993), v.58 no.176
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