Immigration Benefits System: Significant Risks in USCIS's Efforts to Develop its Adjudication and Case Management System, Statement of Carol C. Harris, Director, Information Technology Acquisition Management Issues, Testimony Before the Subcommittee on Oversight and Management Efficiency, Committee on Homeland Security, House of Representatives [open pdf - 444KB]
From the Highlights: "Each year, USCIS [U.S. Citizenship and Immigration Services] processes millions of applications from foreign nationals seeking to study, work, visit, or live in the United States, and for persons seeking to become U.S. citizens. In 2006, USCIS began the Transformation Program to enable electronic adjudication and case management tools that would allow users to apply and track their applications online. It is essential that USCIS deploy a seamless electronic system to help ensure the integrity of the immigration process. Such a system should allow the agency to more accurately process immigration and citizenship benefits in a timely manner and identify fraudulent and criminal activity. This statement summarizes GAO's [Government Accountability Office] most recent reports on USCIS's Transformation Program. These reports focus on cost increases and schedule delays and program management challenges that have contributed to increasing risks to the new system. GAO identified the program as one of ten federal high-risk investments in need of attention in 2015."
Government Accountability Office: http://www.gao.gov/