New Model for Understanding Incident Management   [open pdf - 2MB]

From the thesis abstract: "The various sources of doctrine that practitioners use to conceptualize incident management result in inefficiencies, conflict, and misinterpretation. They can hinder or reduce operational success for incident management agencies and practitioners. Existing difficulties were validated through practitioner interviews and an in-depth literature review. Taking a more comprehensive and unified approach, a new incident management conceptual model is proposed and applied to several case examples. Conclusions, findings, and possible corrective measures are proposed to improve incident management doctrine."