Examining the Safety and Service of D.C. Metro, Hearing Before the Subcommittee on Government Operations and the Subcommittee on Transportation and Public Assets of the Committee on Oversight and Government Reform, United States House of Representatives, One Hundred Fourtheenth Congress, Second Session, April 13, 2016 [open pdf - 10MB]
This testimony compilation is from the April 13, 2016 hearing, "Examining the Safety and Service of D.C. Metro," before the Subcommittee on Government Operations and the Subcommittee on Transportation and Public Assets of the Committee on Oversight and Government Reform. From the prepared statement of Paul Wiedefeld: "As indicated by my decision last month to shut down the Metrorail system for emergency safety inspection s, Metro and the region have some hard truths to confront. First, the safety culture at Metro is not integrated with operations, nor well-rooted at all levels. Understandably, high-profile incidents have shaken the public's confidence in the operational safety of the rail system and corrective actions are needed. Second, while riders tell me they want to feel safe, the top issue they point to again and again is service reliability. Last year, rail on-time performance fell from 92 percent to 85 percent, and the experience for many customers was even worse as rail car mechanical failures have doubled the number of late trains. And third, there's more work to be done to improve Metro's financial standing. While I can say confidently that Metro's financial position today is stable--with expenses better managed and positive cash flow--our financial systems as a whole are substandard compared to other transit authorities and require continued efforts to modernize. […] I have outlined 47 specific actions to improve safety, reliability, financial security, and restore the public trust--and we'll continue to add to the list whenever necessary. As part of Metro's commitment to transparency, members of the public can view Metro's progress towards completing these actions through a new Customer Accountability Report. The report can be found on our website and will be updated regularly so the public can track our progress." Statements, letters, and materials submitted for the record include those of the following: Paul Wiedefeld, Jack Evans, Carolyn Flowers, and Christopher Hart.
Committee on Oversight and Government Reform: https://oversight.house.gov/