Cruise Industry Oversight: Recent Incidents Show Need for Stronger Focus on Consumer Protection, Hearing Before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Thirteenth Congress, First Session, July 24, 2013 [open pdf - 3MB]
This is the July 24, 2013 hearing, "Cruise Industry Oversight: Recent Incidents Show Need for Stronger Focus on Consumer Protection," before the Full Senate Committee on Commerce, Science, and Transportation. From the opening statement of John D. Rockefeller IV: "Millions of Americans enjoy taking cruises every year. I completely understand why. Cruise lines sell people a fun-filled, once-in-a-lifetime dream vacation. Probably with that in mind, I guess, two my children have taken cruise line ships. And sometimes they get that dream. Sometimes they get that dream. But, as we all know, sometimes cruises hit rough waters and that dream can turn into a nightmare. In March 2012, after several very troubling safety incidents occurred on cruise ships, I held a hearing in this room to get answers about why passengers sometimes find themselves in harm's way. It was a serious attempt to get answers. The leader of the Cruise Industry Trade Association sat right there and told me, basically, to trust her--that doesn't come easily in the Senate, right?--to trust that the industry was engaged in a rigorous review of safety procedures that would fix everything. I did not entirely believe her at the time, but I felt like the industry needed a fair chance to correct their course. It has now been 16 months since that hearing, and I have not seen much evidence that things have changed. Since that hearing, since those empty promises, serious incidents continue to plague cruise ships. And I'm sorry about that. This conduct should make us all very angry. If the industry is seriously working to improve the safety and security of its ships, why have we witnessed so many serious incidents in the last 16 months? Is the industry really trying to adopt a culture of safety or are these safety reviews and temporary investments a cynical effort to counter bad publicity? That happens." Statements, letters, and materials submitted for the record include those of the following: Joseph Servidio, Ross A. Klein, Mark Rosenker, Gerald Cahill, and Adam M. Goldstein.
S. Hrg. 113-642; Senate Hearing 113-642
U.S. Government Printing Office: https://www.gpo.gov/