Immigration Benefits System: U.S. Citizenship and Immigration Services Can Improve Program Management, Report to Congressional Requestors [open pdf - 7MB]
From the Highlights: "Each year, USCIS [U.S. Citizenship and Immigration Services] processes millions of applications for persons seeking to study, work, visit, or live in the United States, and for persons seeking to become a U.S. citizen. In 2006, USCIS began the Transformation Program to enable electronic adjudication and case management tools that would allow users to apply and track their applications online. In 2012, to address performance concerns, USCIS changed its acquisition strategy to improve system development. In May 2015, GAO [Government Accountability Office] reported that USCIS expected the program to cost up to $3.1 billion and be fully operational by March 2019. This includes more than $475 million that was invested in the initial version of the program's key case management component, USCIS ELIS [Electronic Immigration System], which has since been decommissioned. This report evaluates the extent to which the program is using information technology program management leading practices. To perform this work, GAO identified agency policy and guidance and leading practices in, among other things, cost estimation, Agile software development, and systems integration and testing, and compared these with practices being used by the program. [...] GAO is making 12 recommendations to improve Transformation Program management, including ensuring alignment among policy, guidance, and leading practices in areas such as Agile software development and systems integration and testing. DHS concurred with the recommendations."
Government Accountability Office: http://www.gao.gov/