ABSTRACT

Solving Homeland Security's Wicked Problems: A Design Thinking Approach   [open pdf - 858KB]

From the thesis abstract: "The Department of Homeland Security's Science and Technology Directorate (DHS S&T) requires a consistent yet flexible approach to address wicked problems. A design-thinking methodology holds promise, as its tenets align with the diversity and complexity inherent within the homeland security environment. Design thinking emphasizes a human-centered and multidisciplinary approach to solution development. The research examined how design thinking is used to solve problems, S&T's current approach to solving problems, and how other public organizations are using a design-thinking methodology. Denmark's MindLab and the Defense Advanced Research Projects Agency (DARPA) informed a framework for how DHS S&T could adopt a design-thinking approach. The analysis and framework were organized around Galbraith's Star Model. The conclusion is that a design-thinking approach requires a significant shift in how S&T executes research and development (R&D). This shift can strengthen the dialogue necessary between S&T, homeland security practitioners, and nontraditional DHS partners to spur solutions. This thesis provides a framework for how S&T can incorporate design-thinking principles that are working well in other domains to tackle homeland security's complex problems."

Author:
Publisher:
Date:
2015-09
Copyright:
Public Domain
Retrieved From:
Naval Postgraduate School, Dudley Knox Library: http://www.nps.edu/Library/index.aspx
Format:
pdf
Media Type:
application/pdf
Source:
Cohort CA1401/1402
URL:
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