FEMA Mitigation Best Practices: Answering the Call: NFIP Call Center Provides Valuable Assistance   [open pdf - 40KB]

Alternate Title: Answering the Call: National Flood Insurance Program Call Center Provides Valuable Assistance

"Navigating the murky waters of flood insurance can be challenging at the best of times. For those who have actually experienced a flood, the process of filing and dealing with a flood insurance claim can be overwhelming. Many people do not understand that flood insurance is a completely separate policy from homeowner's insurance, and there are many intricacies to a flood insurance policy that can be easily overlooked, misunderstood, or confusing. For these reasons, following major flood disaster declarations, such as occurred in the wake of Hurricane Sandy in October 2012, the Federal Emergency Management Agency (FEMA) activates the National Flood Insurance Program (NFIP) call center."

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