American Red Cross: Disaster Assistance Would Benefit from Oversight through Regular Federal Evaluation, Report to the Ranking Member, Committee on Homeland Security, House of Representatives [open pdf - 7MB]
From the Highlights: "The Red Cross is the nation's largest nonprofit organization involved in disaster relief. The organization provides services such as sheltering and food assistance, and it has a leadership role in the federal disaster response framework. However, questions have been raised over its ability to respond effectively to large disasters. GAO [Government Accountability Office] was asked to examine the organization's disaster services. This report addresses (1) the key factors affecting the nature and extent of the Red Cross's disaster services, (2) how it coordinates with the federal government on disaster assistance, and (3) what external oversight exists of its disaster services. GAO reviewed relevant policy documents and federal statutes and interviewed officials from the Red Cross and FEMA; interviewed staff involved in a nongeneralizable sample of three disasters from 2012 to 2014 that varied in magnitude, type, and location; and interviewed officials from federal agencies with a role in Red Cross oversight, six state attorney general offices selected to achieve diversity in their approaches to charity oversight, and several nonprofit organizations. […] Congress should consider establishing a federal mechanism for regular, external evaluations of the Red Cross's performance in domestic disasters. In its comments, the Red Cross neither agreed nor disagreed with GAO's matter for congressional consideration, but noted it is open to participating in additional evaluation activities convened by FEMA or other government partners."
Government Accountability Office: http://www.gao.gov/