ADA Business Brief: Communicating with People Who Are Deaf or Hard of Hearing in Hospital Settings   [open pdf - 97KB]

"People who are deaf or hard of hearing use a variety of ways to communicate. Som sign language interpreters or assistive listening devices; some rely primarily on writ messages. Many can speak even though they cannot hear. The method of commu the services or aids the hospital must provide will vary depending upon the abilities person who is deaf or hard of hearing and on the complexity and nature of the com that are required. Effective communication is particularly critical in health care where miscommunication may lead to misdiagnosis and improper or delayed treatment."

Department of Justice, Civil Rights Division, Disability Rights Section. Posted here from Lessons Learned Information Sharing database (LLIS). Documents are for personal use only and copyright laws apply.
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