ABSTRACT

Crisis Communications Planning: Creating a Crisis Communications Plan   [open pdf - 83KB]

"During an emergency, the public will turn to the media and the government for information, instructions, and reassurance. By providing critical information to the public in a timely manner, departments can maintain public safety and public confidence in response efforts. State and local government departments and agencies should develop a crisis communications plan that identifies the requirements for quickly and efficiently releasing critical information to the public, media, and other agencies during an emergency."

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Public Domain
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Lessons Learned Information Sharing (LLIS)
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pdf
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