ABSTRACT

LLIS Lesson Learned: Emergency Communications: Using Common Terminology and Plain Language   [open pdf - 228KB]

"Exercise and incident after action reports indicate that the use of common terminology and plain language often needs to be reinforced through training and other measures. [...] The National Incident Management System (NIMS) and the incident command system (ICS) mandate that emergency communications use common terminology and plain language during incident responses that involve different disciplines, jurisdictions, organizations, and agencies. NIMS states, 'All communications between organizational elements during an incident, whether oral or written, should be in plain language; this ensures that information dissemination is timely, clear, acknowledged, and understood by all intended recipients. Codes should not be used, and all communications should be confined to essential messages. The use of acronyms should be avoided during incidents requiring the participation of multiple agencies or organizations."'

Publisher:
Date:
2011-10-14
Copyright:
Public Domain
Retrieved From:
Lessons Learned Information Sharing (LLIS)
Format:
pdf
Media Type:
application/pdf
URL:
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