LLIS Practice Note: Emergency Public Information: Montgomery County, Maryland, Fire and Rescue's Use of Social Media to Engage the Community After Consecutive Snowstorms [open pdf - 207KB]
"The Montgomery County, Maryland, Fire and Rescue Service (MCFRS) used Facebook, Twitter, and a blog to request that the community uncover fire hydrants buried in snow after consecutive February 2010 winter storms. MCFRS personnel used social media to share information with, and provide guidance to, the community. This effort resulted in the effective participation of the community in recovery operations after the snowstorms."
Lessons Learned Information Sharing (LLIS)