Federal Emergency Management Agency: Additional Planning and Data Collection Could Help Improve Workforce Management Efforts, Report to Congressional Requesters [open pdf - 6MB]
"FEMA historically has relied on both permanent and temporary disaster-related employees to respond to presidentially declared disasters. FEMA's total workforce increased by about 144 percent--7,558 to 18,449 employees--from fiscal year 2005 to September 2014. In 2012, FEMA deployed two new components to its disaster response workforce--the DHS Surge Capacity Force and the FEMA Corps. However, an after-action report from Hurricane Sandy indicated that FEMA exhausted its staff resources during its response and that FEMA faced additional challenges related to its disaster response workforce. GAO [Government Accountability Office] was asked to examine FEMA's efforts to manage its current and future workforce needs. This report addresses (1) FEMA's actions to address long-standing workforce challenges, and (2) the challenges that have affected FEMA's new disaster workforce components. GAO reviewed after-action reports, strategic plans, and program documentation for FEMA Corps and the Surge Capacity Force. GAO also interviewed agency officials and conducted 23 nongeneralizable focus groups with members of FEMA's workforce who provided important insights."
Government Accountability Office: http://www.gao.gov/