Homeland Security: Management Challenges Remain in Transforming Immigration Programs, Report to Congressional Committees   [open pdf - 5MB]

"The Department of Homeland Security (DHS) assumed responsibility for the immigration enforcement and services programs of the former Immigration and Naturalization Service (INS) in 2003. The three DHS bureaus with primary responsibility for immigration functions are U.S. Customs and Border Protection (CBP), U.S. Citizenship and Immigration Services (CIS), and U.S. Immigration and Customs Enforcement (ICE). This transfer creates a great opportunity for DHS to address long-standing management and operational problems within INS. The Homeland Security Act requires GAO [Government Accountability Office] to review the transfer of immigration functions to DHS. In response, this report assesses the status of (1) communication and coordination of roles and responsibilities, (2) integration of immigration and customs investigators in ICE, and (3) administrative services and systems in CBP, CIS, and ICE. GAO recommends that DHS use key practices to create a mechanism for periodically obtaining and considering employee feedback on their ideas and concerns and provides specific guidance on roles and responsibilities and administrative services. DHS commented on a draft of this report and generally agreed with our findings and recommendations."

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Government Accountability Office: http://www.gao.gov/
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