LLIS Lesson Learned: Joint Information Centers: Developing Standard Operating Procedures for Communicating Telephone Line Functions [open pdf - 288KB]
From the Summary: "Exercise managers should consider developing standard operating procedures (SOP) to identify which telephone numbers partner agencies should use to communicate with a joint information center (JIC). This can help streamline information sharing between the JIC and its partner agencies." From the Description: "The 2009 H1N1 influenza pandemic began in the spring of 2009 when Mexico experienced an unusually high number of respiratory illnesses. By mid-April, the Centers for Disease Control and Prevention reported confirmed cases of H1N1 in several US states. Columbus Public Health and the Franklin County Board of Health established a JIC in Franklin County, Ohio, on April 29, 2009, to disseminate accurate and timely information about H1N1 to residents of central Ohio. Ten state and local agencies deployed personnel to the JIC, which operated for seven days. JIC personnel drafted press releases, answered phone calls, and communicated directly with the local media. When the JIC demobilized on May 6, 2009, the Ohio Department of Health had reported 5 confirmed H1N1 cases in the state, with 2 confirmed and 1 probable case in Franklin County. […] Exercise managers should consider developing SOPs to identify which telephone numbers partner agencies should use to communicate with a JIC. This can help streamline information sharing between the JIC and its partner agencies."
Lessons Learned Information Sharing (LLIS)