LLIS Lesson Learned: Continuity of Operations: Strengthening Communications with Businesses [open pdf - 53KB]
From the Summary: "Private sector employers need detailed, credible information in order to make informed decisions during a crisis. Emergency managers should seek to provide employers with up-to-date information through email, phone trees, and inclusion in an emergency operations center." From the Description: "When New York City lost power on August 14, 2003, businesses in New York City had to make operational decisions based on incomplete information from the broadcast news, radio, and other unofficial sources. The broadcasts often contained dated information and lacked important details necessary for employers to make appropriate decisions. As a result, many companies were unsure how to respond to the crisis, including whether to send employees home or require them to come in on August 15th."
Lessons Learned Information Sharing (LLIS)