LLIS Best Practice: Crisis Communications Planning: Preparing Communication Mechanisms [open pdf - 81KB]
"When developing a crisis communications plan, Public Information Officers (PIOs) and Public Affairs Officials (PAOs) should identify a range of communication mechanisms and prepare to use them during an emergency. Multiple communications systems should be used simultaneously in order to reach the widest possible audience. This Best Practice identifies target audiences for different mechanisms, identifies considerations when using specific mechanisms, and reviews the strengths and weaknesses of each mechanism."
Lessons Learned Information Sharing (LLIS)