LLIS Best Practice: Volunteer and Donations Management: Phone Bank Operations   [open pdf - 60KB]

"Phone bank operations and information management tools are essential for coordinating and managing volunteers and donations. Volunteer and donations managers should develop plans for phone bank operations and data management to track offers of donated goods and services during an emergency. Volunteer and donations management personnel should include these plans and procedures in their state's donations management plan Phone bank operations coordinate all offers to donate goods and services after a disaster. The phone bank also serves as a coordinating body among the state emergency operations center, donations coordination center (DCC), volunteer reception center (VRC), warehouse operations, voluntary agencies, volunteers, donors, and those in need. Successful phone bank operations require maintaining a database of offers of goods and services, a needs list, and a resources list. There are a variety of ways to manage this information based on available resources."

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Lessons Learned Information Sharing (LLIS)
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