Emergency Public Information: The Metropolitan Government of Nashville and Davidson County, Tennessee, Use of an Emergency Community Hotline During a Disaster   [open pdf - 285KB]

"On May 1 and 2, 2010, severe storms brought record-setting torrential rain to Nashville and Davidson County, Tennessee. Rainfall totals over a 38-hour period ranged from 13.57 inches at Nashville International Airport to 17.67 inches in the Bellevue area. The unprecedented rains resulted in flash floods and river flooding beginning mid-day on May 1, pushing water and debris into roads and properties. The Cumberland River and Mill Creek each exceeded their respective flood stages by more than 11 feet. From May 1 to 3, the Cumberland River at Nashville rose from 18 feet to a crest of 51.86 feet. The floods resulted in 10 deaths, damage to more than 10,900 structures, and billions of dollars worth of damages to public infrastructure, making it the costliest disaster in the history of Nashville and Davidson County. Prior to the disaster, OEM [Office of Emergency Management] and Metro Water Services agreed that the latter would staff an emergency community hotline that would serve as a 'live-person connection' for citizens to provide and receive disaster information. On May 1, 2010, as flooding began to impact Nashville, OEM ordered a full activation of the Nashville and Davidson County Emergency Operations Center and the community hotline. The hotline was fully activated and staffed by 8:30 p.m. that evening."

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