Adopting Emerging Technology to Enhance Organizational Performance   [open pdf - 44KB]

From the Abstract: "Successfully incorporating Web 2.0 technologies into large organizations remains both a challenge and an opportunity. Ambivalence surrounding the utility of these tools pervades even as demand for them increases. Adopted by some high ranking Defense officials, such as DoN [Department of the Navy] CIO [Chief Information Officer] and the Commander, U.S. Southern Command, as information dissemination mediums, these efforts focus primarily on external, strategic communications. Successfully integrating these tools as mediums for internal governance represents a key challenge. Knowledge management, specifically in enhancing corporate situational awareness, constitutes an important domain to successfully apply these tools. This paper will address how, through the adoption of Web 2.0 technologies, a collaborative group of analysts at the Space and Naval Warfare Systems Center, Pacific has evolved its model for enhancing strategic situational awareness. As described by Alberts, et al., this change constitutes a shift from an industrial age to an information age model, where the inverse relationship between the 'richness' of the information and its 'reach' no longer holds, and where enhanced collaboration can flourish. Moreover, the modus operandi of senior leadership has shifted from one concerned with ensuring pertinent information trickled down to the workforce, to one that expects this knowledge embedded into ongoing planning and business development efforts."

José Carreño, George Galdorisi, Stephanie Hszieh and Antonio Siordia
Retrieved From:
Command and Control Research Program: http://www.dodccrp-test.org/
Media Type:
14th International Command and Control Research and Technology Symposium (ICCRTS): 'C2 and Agility.' Washington, DC. June 15-17, 2009
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