ABSTRACT

Privacy Impact Assessment for the National Customer Service Center   [open pdf - 179KB]

From the Abstract: "The Department of Homeland Security (DHS) United States Citizenship and Immigration Services (USCIS) operates the National Customer Service Center (NCSC) to provide nationwide telephonic assistance to customers calling with immigration service and benefit inquiries. The NCSC uses a wide variety of systems, applications, and tools as part of its call center infrastructure to ensure calls are queued and processed as quickly as possible. This Privacy Impact Assessment (PIA) discusses the USCIS systems used to operate NCSC and evaluates the privacy risks and mitigations associated with the collection, use, and maintenance of personally identifiable information (PII)."

Report Number:
DHS/USCIS/PIA-054; Department of Homeland Security/United States Citizenship and Immigration Services/Privacy Impact Assessment-054
Author:
Publisher:
Date:
2014-07-14
Copyright:
Public Domain
Retrieved From:
U.S. Department of Homeland Security: http://www.dhs.gov/
Format:
pdf
Media Type:
application/pdf
URL:
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