"A successful youth firesetting intervention program must have an intake process that includes the following five basic procedures: 1. Points of entry: Juveniles can enter programs with referral from the fire service suppression staff, investigators, public educators or on-duty station/administrative personnel. […] 2. Reasonable response time: Once a youth has been identified, there is a significant but short window of opportunity to provide at-risk youth services. […] 3. Contact individual(s): Intake personnel and their availability must be identified. […] 4. Intake forms: Intake forms may be written or electronic and must be established for each case. […] 5. Prioritization of cases: Depending on the caseload, there must be a procedure for responding to urgent cases that require a more rapid intervention."
Coffee Break Training - Fire Prevention and Public Education Series No. FM-2014-8
U.S. Fire Administration: http://www.usfa.fema.gov/