"Our annual report summarizes the collected efforts of our employees into a single publication. It provides a snapshot of where we stand, where we have come from and where we are headed as an agency within the Department of Homeland Security. During the past year, we have made visible progress to enhance the security of our immigration system, improve delivery of customer service, and strengthen the infrastructure required to accomplish the ambitious long-term and near-term goals we have set. With close to 18,000 federal and contract employees working in 230 offices worldwide, we had a considerable amount of information to compile for inclusion in this report. This year's report contains a wealth of new data, facts and figures on USCIS [U.S. Citizenship and Immigration Services] operations. Stakeholders will find valuable information on USCIS finances, case processing times and general immigration statistics in an attempt to increase agency transparency and share what we've learned with the American people. Efforts to improve our systems, upgrade our facilities and build our workforce since our creation in 2003 have shown positive results. Our decision-making process today is more robust and thorough than it has ever been-an approach we believe to be consistent with our obligation to individual applicants and the Nation as a whole. Yet, we still have much work ahead of us. The FY [Fiscal Year] 2008 Annual Report and the newly re-designed USCIS Strategic Plan are built on the promise of maintaining the integrity of our immigration system while providing the service our customers seek and deserve."
U.S. Citizenship and Immigration Services: http://www.uscis.gov/