ABSTRACT

Coffee Break Training: Seven Characteristics of Good Performance Support   [open pdf - 342KB]

"What makes performance support worth the effort? What is likely to lead to success? These seven characteristics of good performance support will point you in the right direction: 1. Good performance support makes work easier. [...] 2. Good performance support makes users and organizations more productive. [...] 3. Good performance support integrates into the workflow. [...] 4. Good performance support is cost-effective. [...] 5. Good performance support is easy to master. [...] 6. Good performance support is easy to scale. [...] 7. Good performance support is easy to update."

Report Number:
Coffee Break Training - Training Programs and Tips Series No. TR-2014-4
Publisher:
Date:
2014-04-17
Series:
Copyright:
Public Domain
Retrieved From:
U.S. Fire Administration: http://www.usfa.fema.gov/
Media Type:
application/pdf
URL:
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