Next Steps: Social Media for Emergency Response: Virtual Social Media Working Group and DHS First Responders Group, January 2012 [open pdf - 893KB]
"This document serves as a follow‐up and supporting document to the VSMWG's [Virtual Social Media Working Group] 'Social Media Strategy.' While the Social Media Strategy provides an introduction to social media, its benefits for public safety, and examples and best practices, this document provides considerations and detailed next steps for public safety agencies developing and implementing social media. The VSMWG developed this document with input from the public safety community through online engagement hosted on the DHS First Responder Communities of Practice portal and through online discussions via other social media channels. It is intended for use by all public safety disciplines and all types of agencies to better understand and utilize social media and other Web‐based tools without having to 'reinvent the wheel' or spend hours searching for examples or policy templates or guidance. This document provides considerations and best practices for the emergency response field in the development of a social media program. The purpose of this document is to:  Provide guidance to public safety agencies developing social media strategies and programs;  Discuss challenges and considerations related to social media specific for agency use; and  Provide best practices and policy examples for inclusion in agency strategies."
Lessons Learned Information Sharing: http://www.llis.dhs.gov/