The following is from the Coffee Break Training report focusing on writing a proper incident report. "Accurate and Specific: Accuracy applies to dates, times, names, addresses, phone numbers, medications and so on. These reports are reviewed by other agencies and professions; a bad report can make your organization look unprofessional. Reports must be accurate according to your department's standard operating procedures (SOPs) or medical protocols. When additional information becomes available after the initial reports are submitted (e.g., Cause of Ignition, Fire Dollar Loss, and Casualties), the reports should be updated. If you deviate from SOPs or protocols, you must state why you deviated from them. Avoid using technical jargon. Write the report so anyone can understand it. Use normal sentence capitalization; DO NOT WRITE IN ALL CAPS! Fire service reports are written in standard business format."
Coffee Break Training - Management Science Program Series No. MS-2014-1
United States Fire Administration: http://www.usfa.fema.gov/