Critical Infrastructure Protection: More Comprehensive Planning Would Enhance the Cybersecurity of Public Safety Entitites' Emerging Technology, Report to the Congressional Requesters [open pdf - 2MB]
From the Highlights: "Individuals can contact fire, medical, and police first responders in an emergency by dialing 911. To provide effective emergency services, public safety entities such as 911 call centers use technology including databases that identifies phone number and location data of callers. Because these critical systems are becoming more interconnected, they are also increasingly susceptible to cyberbased threats that accompany the use of Internet-based services. This, in turn, could impact the availability of 911 services. GAO [Government Accountability Office] was asked to review federal coordination with state and local governments regarding cybersecurity at public safety entities. The objective was to determine the extent to which federal agencies coordinated with state and local governments regarding cybersecurity efforts at emergency operations centers, public safety answering points, and first responder organizations involved in handling 911 emergency calls. To do so, GAO analyzed relevant plans and reports and interviewed officials at (1) five agencies that were identified based on their roles and responsibilities established in federal law, policy, and plans and (2) selected industry associations and state and local governments."
Government Accountability Office: http://www.gao.gov/