Department of Veterans Affairs: FY 2014-2020 Strategic Plan   [open pdf - 3MB]

"Rapidly evolving technology across multiple disciplines, an increasingly unpredictable world, shifting social and demographic changes, and tight fiscal constraints drive the Department of Veterans Affairs (VA) to continually reassess how to efficiently and effectively provide the best services and benefits for America's Veterans. We serve a shrinking, but increasingly diverse, Veteran population. The number and complexity of disability claims continues to increase. Changes in health technologies, health legislation, and health care delivery systems will impact both public and private sector health care models. Technological advances in all disciplines are changing the way we communicate, learn, shop, travel, monitor our health, conduct warfare, and even memorialize the fallen. Our service to Veterans must reflect these changes. The VA Strategic Plan for FY 2014-2020 builds on our prior (FY 2011-2015) strategic plan. We will continue to significantly transform how we operate as a Department. We will keep the promises we have made to increase access, eliminate the claims backlog, and end Veteran homelessness. In addition, this plan places a stronger emphasis on defining success by Veteran outcomes; enhancing the quality of an access to benefits and services through integration with VA and with our partners; and developing our workforce with the skills, tools, and leadership to meet our clients' needs and expectations."

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U.S. Department of Veterans Affairs: http://www.va.gov/
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