The learning objective of this Coffee Break Training is: "The student will be able to define the role of ISO [ Insurance Services Office, Inc.] in emergency services." From the document: "We have all been told in our fire service career that almost every fire department in the United States is graded by ISO. In reality, that is not true! ISO actually grades and rates the entire city operations to anticipate the capability of the city or town to respond to and extinguish large fires. It reviews the fire department, water department, and the dispatch or communications centers to establish this rating or grade. So, what is ISO? What gives it the right to 'grade' cities? From its website, ISO states: 'ISO is a leading source of information about property/casualty insurance risk. For a broad spectrum of commercial and personal lines of insurance, we provide statistical, actuarial, underwriting, and claims data; policy language; information about specific locations; fraud-identification tools; consulting services; and information for marketing, loss control, and premium audit. ISO is an advisory organization, and insurers may use our information, modify it, or not use it, as they see fit. ISO is a member of the Verisk Analytics Family of Companies.' Although it now just uses the acronym or letters, ISO was originally titled the Insurance Services Office. It was created in 1971 to allow insurance companies to use one site for a variety of rating and insurance services."
Coffee Break Training - Community Risk Reduction Series, No. CR-2013-2
United States Fire Administration: http://www.usfa.fema.gov/