Guide to Interacting with People Who Have Disabilities: A Resource Guide for DHS Personnel, Contractors, and Grantees from the Office for Civil Rights and Civil Liberties [open pdf - 309KB]
"The Department of Homeland Security (DHS) Office for Civil Rights and Civil Liberties (CRCL) has developed this Guide to assist DHS personnel, contractors, and grantees in their interactions with people who have disabilities. Under the Rehabilitation Act of 1973, as amended, DHS has a legal obligation to ensure nondiscrimination in the employment of people with disabilities as well as by providing program access, physical access, effective communication, and reasonable accommodation to people with disabilities encountered and served by DHS programs and activities. Examples of these interactions include people with disabilities who are traveling through the airport, crossing into the U.S. at a point of entry, naturalizing to become a U.S. citizen, being held in detention awaiting a hearing or removal, and receiving assistance before, during, or after a disaster. Ensuring nondiscrimination often begins by practicing effective methods for interaction, such as treating individuals with respect and using appropriate language. This document offers a summary of disability myths and facts, guidance on appropriate language, and tips for successfully interacting with people who have disabilities. It is intended as a general overview of the topic and does not supplant any specific policies and procedures used by the DHS Components."
United States. Department of Homeland Security: http://www.dhs.gov/