"Following April 2012 media reports regarding the death of an undocumented immigrant while in the custody of U.S. Customs and Border Protection (CBP) in May 2010, Senator Robert Menendez and 15 members of Congress requested that we review the use of force within CBP. We reviewed allegations of the use of excessive force by CBP employees and determined what reforms CBP has implemented. We also examined what effect adding more agents and officers to the workforce has had on training and professionalism. […] CBP has taken several steps to address the number of use of force incidents involving CBP employees and to ensure that agents and officers use force only when necessary and reasonable. All CBP law enforcement agents and officers are required to follow the same use of force policy and standards and complete the same use of force training. CBP tracks all use of force incidents and recently completed an internal review of use of force issues. However, more can be done. The CBP Office of Training and Development Use of Force Policy Division should incorporate additional assault data into its analysis of use of force incidents and formalize and expand its field audit program. CBP should continue to expand the use of scenario-based training and assess new technologies to support agents and officers. We are making three recommendations. CBP should work with U.S. Immigration and Customs Enforcement (ICE) to implement a method to identify excessive force allegations in its case management system, develop processes to incorporate information regarding assaults on agents that do not result in the use of force into its analysis of use of force incidents, and evaluate and act upon field audit results. The DHS Office of Inspector General (OIG) will modify its case management system to identify in greater detail incidents involving excessive use of force allegations."
Department of Homeland Security, Office of Inspector General, Report No. OIG-13-114 (Revised)
U.S. Department of Homeland Security, Office of the Inspector General: http://www.oig.dhs.gov/