"Curbside Manner: Stress First Aid for the Street is a series of simple, supportive actions that can be used when assisting distressed or disoriented individuals and families. These actions should be integrated into your duties in a natural, seamless way and used only when they do not interfere with your primary responsibilities and actions. They involve only a small amount of effort on your part, but these actions can make a huge difference in how the citizens you serve recover from the stress of what has happened to them. Curbside Manner is based on five principles to help accident and disaster survivors recover from those experiences."
Coffee Break Training - Management Science Program Series No. MS-2013-4
United States Fire Administration: http://www.usfa.fema.gov/